Billing Terms and Conditions
Last Updated: July 8, 2026

This Billing Terms and Conditions document outlines the payment and billing practices for Novelya.

1. Accepted Payment Methods
At Novelya, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept:

• Credit and Debit Cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay, Diners Club
• PayPal
• Apple Pay and Google Pay
• Shop Pay

All payments are processed in Canadian Dollars (CAD).

2. Payment Processing

• Payment must be completed at the time of purchase
• Orders will not be processed or shipped until full payment has been received
• If a payment is declined or fails, the order will not be confirmed

3. Pricing and Currency

• All prices listed on novelya.co are shown in Canadian Dollars (CAD)
• Prices are subject to change at any time without notice
• Any applicable taxes, duties, or shipping fees will be calculated and displayed at checkout

4. Secure Payment Processing

• Novelya uses SSL encryption and trusted payment gateways to protect your personal and payment information
• We do not store or have access to your credit card or full payment details

5. Refunds and Chargebacks

• Refunds are issued in accordance with our Refund Policy
• Unauthorized or fraudulent chargebacks will be investigated and disputed
• If you experience any billing issues, please contact us first at info@novelya.co so we can assist you promptly

6. Fraud Prevention

• Novelya reserves the right to cancel, refuse, or hold any order suspected of fraud or unauthorized activity
• Additional identity verification may be requested for high-value or flagged transactions

7. Changes to This Policy
We reserve the right to update this Billing Terms and Conditions Policy at any time. Any changes will be reflected on this page with a revised Last Updated date.

8. Contact Information
Store Name: Novelya
Location: 555 rue Chabanel O, Montreal, QC H2N 2J2, Canada
Email: info@novelya.co
Call us: +1 (438) 255-6310
Customer Service Hours: Monday to Friday, 9:30 AM to 5:30 PM (EST)
Response Time: We aim to reply within 1 to 2 business days.