Billing Terms and Conditions

Billing Terms and Conditions

Last Updated: July 8, 2026

This Billing Terms & Conditions document outlines the payment and billing practices for Novelya.co.

1. Accepted Payment Methods

At Novelya.co, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay, Diners Club
  • PayPal
  • Apple Pay & Google Pay
  • Shop Pay

All payments are processed in Canadian Dollars (CAD).

2. Payment Processing

  • Payment must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on Novelya.co are shown in Canadian Dollars (CAD).
  • Prices are subject to change at any time without notice.
  • Any applicable taxes, duties, or shipping fees will be calculated and displayed at checkout.

4. Secure Payment Processing

  • Novelya.co uses SSL encryption and trusted payment gateways to protect your personal and payment information.
  • We do not store or have access to your credit card or full payment details.

5. Refunds & Chargebacks

  • Refunds are issued in accordance with our Return & Refund Policy.
  • Unauthorized or fraudulent chargebacks will be investigated and disputed.
  • If you experience any billing issues, please contact us first at info@novelya.co so we can assist you promptly.

6. Fraud Prevention

  • Novelya.co reserves the right to cancel, refuse, or hold any order suspected of fraud or unauthorized activity.
  • Additional identity verification may be requested for high-value or flagged transactions.

7. Changes to This Policy

We reserve the right to update this Billing Terms and Conditions Policy at any time. Any changes will be reflected on this page with a revised Last Updated date.

8. Contact Information

Store Name: Novelya.co
Address: 555 rue Chabanel O, Montreal, QC H2N 2J2, Canada
Email: info@novelya.co
Phone: +1 (438) 255-6310
Customer Service Hours: Monday–Friday, 9:30 AM – 5:30 PM (EST)
Response Time: We aim to reply within 1–2 business days.