Placed an order with us? Here's how to track it.

Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package every step of the way.

Haven't received tracking info yet?
Orders are processed within 1 to 2 business days. If it's been longer than that and you haven't received tracking details, reach out to us and we'll look into it right away.

Need help?

Email: info@novelya.co
Call us: +1 (438) 255-6310
Customer Service Hours: Monday–Friday, 9:30 AM – 5:30 PM (EST)
We aim to reply within 1–2 business days.