Track Your Order

Placed an order with us? Here's how to track it.

Once your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package every step of the way.

Haven't received tracking info yet?

Orders are processed within 1–2 business days. If it's been longer than that and you haven't received tracking details, reach out to us and we'll look into it right away.

Need help?

Email: info@novelya.co
Phone: +1 (438) 255-6310
Customer Service Hours: Monday–Friday, 9:30 AM – 5:30 PM (EST)
We aim to reply within 1–2 business days.