Last Updated: August 3, 2026

At Novelya.co, we want your shopping experience to be smooth and stress-free. This includes making our shipping process clear and simple. We currently offer free shipping on all orders within Canada.

Shipping Locations
This shipping policy applies to orders shipped within Canada.

Delivery Times
Here's what you can expect once your order is placed:

• Order Handling Time: 1 to 2 business days (Monday to Friday). Once we confirm your order, it's forwarded for processing within this window.
• Transit Time: 5 to 10 business days, depending on your location and courier availability.
• Estimated Delivery Time: Most orders arrive within 7 to 12 business days total.

Carrier Services
Depending on your location and the specific product ordered, your package may be delivered by Canada Post, UPS, or another regional courier partner. All carriers we work with are reliable, trusted services with full tracking support, so you'll always be able to follow your order from dispatch to delivery.

Shipping Costs
All orders within Canada currently qualify for free shipping, with no minimum purchase required.

Tracking Your Order
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey. You can also check your order status anytime on our Track Your Order page.

Delivery Issues
If your order is delayed, lost, arrives damaged, or is missing an item, contact us at info@novelya.co with your order number and details. We'll investigate with the carrier and make it right, whether that's a replacement, refund, or reshipment.

Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date.

Contact Information
Store Name: Novelya.co
Location: 555 rue Chabanel O, Montreal, QC H2N 2J2, Canada
Email: info@novelya.co
Call us: +1 (438) 255-6310
Customer Service Hours: Monday to Friday, 9:30 AM to 5:30 PM (EST)
Response Time: We aim to reply within 1 to 2 business days.