Last Updated: September 19, 2026

At Novelya, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

Information We Collect

When you visit our store or place an order, we may collect:

Name, email, shipping address, and phone number
Payment information (processed securely through our payment provider)
Browsing behavior (pages visited, items viewed) through cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your order or inquiries
Improve our website and shopping experience
Send promotional emails (only if you opt in)
Show relevant ads through advertising partners (e.g. Meta, Google, TikTok)

Cookies and Tracking

We use cookies and similar tracking technologies to understand how visitors use our site and to personalize your experience. This may include tracking pixels from advertising partners to measure ad performance and retarget visitors with relevant ads. You can disable cookies through your browser settings at any time.

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties (payment processors, shipping carriers, advertising platforms) only as needed to operate our store.

Data Security

We take reasonable measures to protect your personal information from unauthorized access or disclosure.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected here with a revised “Last Updated” date.

Contact Information
Store Name: Novelya
Location: 555 rue Chabanel O, Montreal, QC H2N 2J2, Canada
Email: info@novelya.co
Phone:+1 (438) 255-6310
Customer Service Hours: Monday to Friday, 9:30 AM to 5:30 PM (EST)
Response Time: We aim to reply within 1 to 2 business days.